Start with the current lease facts
Gather the signed lease, current rent, payment schedule, start date and any relevant amendments. Confirm which unit and parties the agreement covers. Keep a factual payment history rather than a summary based on memory. Do not assume that an existing tenancy qualifies on the same basis as a new application.
- Identify the exact tenancy
- Use the current signed agreement
- Prepare an accurate payment history
Clarify the start of protection
Ask when eligibility is assessed, what has to be completed before activation and which date coverage would begin. Disclose requested information accurately, including existing arrears or disputes. A quote or application is not the same as active protection. Ask specifically how pre-existing circumstances are treated instead of assuming they are covered retrospectively.
- Confirm activation requirements
- Ask about existing missed payments
- Obtain the effective date in writing
Plan the ongoing responsibilities
Ask what records you must maintain and what to do after a missed payment or change to the lease. Confirm notification deadlines, exclusions and any maximums in the agreement. Keep the approved terms with the rental file so another team member can find them. Review the arrangement when the rent, occupants or lease changes.
- Save the approved agreement
- Record reporting deadlines
- Check how tenancy changes affect protection