Terms of Service

These Terms of Service govern access to and use of the websites, applications, software, products, and services provided under the Azyba name, including RentFlow (collectively, the “Services”). “Azyba,” “we,” “us,” and “our” mean the Azyba entity identified in the applicable order form, checkout, service agreement, or other product-specific agreement.

By creating an account, clicking to accept, purchasing or activating a Service, or otherwise using the Services after being given access to these Terms, you agree to them. If you act for a landlord, owner, company, manager, realtor, or other organization, you represent that you have authority to bind it; “you” then includes both you and that organization. If you do not agree, do not use the Services.

Azyba provides technology for rental workflows. Depending on your role, plan, location, and eligibility, Services may include:

• Reusable renter profiles, co-renter coordination, document storage, visit availability, scheduling, and rental history.
• Property and applicant workflows, configurable criteria, listing links, QR codes, online leasing, electronic signatures, messages, and analytics.
• Rent reminders, ledger records, payout setup, and cash-flow visibility.
• Light property-management tools, including maintenance, files, expenses, owner assignments, and operational records.
• RentFlow eligibility, onboarding, rent administration, settlement requests, document review, communications, and eligible contractual settlements.
• Partner, demo, referral, and customer-support workflows and integrations with third-party platforms.

A transaction or feature may also be governed by a checkout disclosure, order form, pricing schedule, electronic-signature disclosure, payment mandate, lease, RentFlow service agreement, settlement rules, partner agreement, privacy notice, or third-party provider terms. Those documents are part of your agreement when accepted.

If supplemental terms conflict with these Terms, the supplemental terms control only for the applicable product, transaction, or feature. Marketing pages, examples, dashboards, eligibility indicators, projected amounts, and product mockups are informational and do not replace the final agreement or create a binding funding, payment, or service commitment.

You must have reached the age of majority, have legal capacity, provide accurate and complete information, and not be prohibited from using the Services. Business users must have authority over the relevant organization, property, unit, account, lease, or workflow.

Azyba may limit a Service by jurisdiction, role, entity or property type, lease status, account history, legal or regulatory requirements, operational capacity, risk, or provider requirements. Product availability displayed before verification is not final approval.

Unless an applicable RentFlow agreement expressly permits otherwise, a RentFlow customer must be a duly incorporated or otherwise duly organized and validly existing business entity accepted by Azyba, acting for business purposes and not as an individual consumer. The customer must maintain that status, all registrations and tax accounts required for its activities, and accurate beneficial-owner and signing-authority information throughout the service term.

You are responsible for keeping credentials confidential, using reasonable security measures, maintaining current contact information, and promptly reporting suspected compromise. You are responsible for activity by people you authorize, except to the extent caused by Azyba’s breach of a non-waivable legal duty.

• Do not create accounts with false information, impersonate anyone, access another account without authority, share access insecurely, or bypass account restrictions.
• Team roles and owner assignments do not independently prove legal authority. You must confirm authority before granting access or acting for another person.
• Azyba may require identity, business, ownership, banking, property, lease, or signing-authority verification before enabling a feature.

You authorize Azyba and its providers to verify submitted information through lawful sources. Review may include identity and business checks, authority and ownership, payment-account verification, lease and property records, fraud and sanctions screening, payment history, public records, and other information reasonably necessary for the requested Service.

We may request additional documents to protect users, prevent fraud, satisfy provider or legal obligations, administer RentFlow, investigate a settlement request, recover an amount paid, or confirm continuing eligibility. Verification is not legal, tax, accounting, financial, investment, real-estate, or tenancy advice.

For a joint application, preliminary eligibility may use the combined reported gross income of all adult applicants who will be liable under the lease. Advanced household review requires separate, current permission from each income-contributing applicant; one applicant cannot consent for another. If any required permission or data is missing, Azyba may use the basic household rule or require manual review.

Prices, billing frequency, included features, transaction fees, renewal terms, and applicable taxes are disclosed at checkout, in the product interface, or in supplemental terms. You authorize Azyba or its payment provider to charge the payment method you select for disclosed amounts.

Where a paid plan renews automatically, you may cancel through the available account control or by contacting support. Cancellation applies at the end of the current paid period unless the checkout or mandatory law provides otherwise. We may change future pricing with reasonable advance notice, but not the economic terms of a completed transaction.

Partner and referral commission rates and amounts are not fixed. Azyba may change the applicable commission rate or amount at any time by updating the applicable program terms or partner dashboard. Unless an accepted partner agreement or applicable law provides otherwise, a change applies prospectively to future qualifying referrals or revenue and does not reduce commission already earned.

Payment features are delivered with regulated financial institutions and payment providers. Landlords may pay subscription fees and connect an eligible payout account. RentFlow does not process routine monthly rent between renter and landlord.

A renter may separately and optionally authorize a recovery payment method for use only after Azyba has purchased and owns an eligible receivable. That authorization is not a recurring-rent mandate, is not required for RentFlow eligibility, and does not permit an unannounced debit. The applicable amount, date, notice, cancellation rights, provider terms, and any legally required authorization are provided before a recovery debit.

You authorize only the transactions you approve through the relevant checkout, authorization, or payment instruction. Processing times, bank holds, reversals, disputes, insufficient-funds fees, and network outages may affect receipt. A dashboard status is not final settlement until confirmed by the applicable financial provider or Azyba records an externally completed bank payout.

• Azyba does not hold itself out as a bank. Payment services may require separate Stripe, payment-provider, or network terms.
• You may not initiate unauthorized transactions, misuse chargebacks, submit false payment evidence, or use payment features for unlawful activity.

To request or receive a RentFlow payout, you must provide the documents and account information required by the applicable RentFlow service agreement and payout workflow. Azyba may not approve or release a payout until the required information has been received, reviewed, and verified.

At minimum, unless the applicable service agreement expressly says otherwise, the payout file must include a complete, signed, legally binding lease for the covered tenancy; a recent bank statement or equivalent bank or payment record; and complete, accurate bank information for the verified destination used to make a digital payout. The bank account must be held by or legally controlled by the eligible payee, and the payout destination must remain active and in good standing.

These requirements are in addition to any claim or settlement evidence requested for the missed rent, including the rent ledger, payment history, communications, notices, and proof of the relevant amount. Azyba may request updated documents, additional verification, or a different secure submission method if information is incomplete, stale, inconsistent, altered, or insufficient to meet provider or legal requirements. Submitting documents does not guarantee eligibility, approval, or a payout.

• Signed lease: upload the complete lease and any amendments or renewals that establish the parties, unit, rent, term, and payment obligations.
• Supporting account record: upload a recent statement or equivalent record showing the relevant account and payment history through the secure workflow.
• Digital payout details: provide the payee’s legal name, bank account and transit or routing details, and any other verification required by our payment provider. Never send banking credentials by ordinary email.

RentFlow is primarily a contractual rent-administration and cash-flow-smoothing service for eligible active leases. Its purpose is to coordinate collection activity and, when all accepted service conditions are met, provide a timely contractual settlement under the applicable RentFlow service level. It is not described or offered as compensation for every financial loss caused by a renter, and it does not transfer every risk associated with a lease, property, vacancy, damage, legal proceeding, or renter default.

Starting onboarding, paying a platform fee, viewing an estimate, or being described as potentially eligible does not activate RentFlow or create a settlement right. Activation occurs only after Azyba accepts the applicable lease and account, confirms all prerequisites, and makes the final RentFlow service agreement available. That agreement identifies the service term, settlement limits, waiting periods, exclusions, operational duties, documentation, and review process and controls over these general Terms for that activation.

RentFlow is intended to be a service-level commitment by Azyba to administer eligible rent and make timely settlements when the customer has fully performed the agreement—not a promise that a renter will pay and not an unconditional reimbursement of the customer’s financial loss. Legal characterization nevertheless depends on applicable law and the substance of the arrangement. Nothing in these Terms overrides mandatory law, regulatory requirements, or any licence or authorization that may be required.

Where the accepted RentFlow agreement provides for a purchase of an eligible rent receivable, the accepted monthly rate is also the disclosed purchase discount: for example, at a 3% accepted monthly rate, the contractual purchase price for a qualifying receivable is 97% of its approved face value. The landlord is not charged that discount a second time. Title, assignment, notice, recovery, and recourse are governed by the supplemental agreement and applicable law.

Each completed transaction is intended and documented as a bona fide commercial purchase and assignment of a specifically approved rent receivable, rather than a loan to the landlord. No receivable is purchased until Azyba approves it, the required assignment conditions are satisfied, and the purchase price is released. Applicable law and the transaction’s substance determine its ultimate legal, accounting, and tax treatment.

RentFlow uses landlord-submitted review requests. Every receivable purchase and payout requires Azyba approval unless the accepted agreement expressly states otherwise.

After a completed purchase, Azyba may provide a transaction confirmation, receivable-purchase statement, settlement record, or annual account summary. These records evidence platform activity only; they are not a tax opinion, prescribed tax receipt, invoice characterization, or assurance that any premium, discount, loss, or other amount is deductible. Each customer is responsible for its own books, filings, taxes, and professional advice.

• RentFlow is not insurance, a surety bond, a credit facility, a deposit, a substitute for tenant screening, or a substitute for lawful leasing, collection, mitigation, notices, enforcement, and recordkeeping, except to the extent mandatory law determines otherwise.
• Azyba may pause or decline new activations where jurisdictional, legal, provider, operational, fraud, eligibility, or risk requirements are not satisfied. An existing activation remains governed by its accepted service agreement and mandatory law.
• No marketing statement, dashboard estimate, sales conversation, or course of dealing expands a service level or settlement obligation beyond the accepted agreement.

RentFlow depends on continuous, accurate participation by the landlord. As conditions of every settlement request, you must actively administer the lease, use commercially reasonable efforts to collect rent, reduce arrears, preserve recovery rights, and give Azyba complete and timely information. These duties continue before, during, and after review of a settlement request.

• Keep a complete, current rent ledger and record every invoice, payment, reversal, credit, concession, returned payment, fee, promise to pay, and balance adjustment on the day it occurs.
• Beginning on the first day rent is late, contact the renter at least once each calendar day through a documented channel until the balance is paid, a written payment arrangement is accepted, lawful proceedings begin, or Azyba gives written instructions otherwise.
• Promptly send every lawful reminder, demand, notice, filing, and follow-up required by the lease and applicable law. RentFlow does not excuse missed deadlines or defective notices.
• Dashboard rent reminders are convenience notices and are not legal demands, statutory notices, proof of service, or a substitute for the landlord’s own calendar and required communications.
• Automated late-fee ledger entries are disabled by default. If you enable them, you represent on each activation that the signed lease and applicable law authorize the selected amount, timing, grace period, disclosure, waiver, and enforcement. Azyba records the entry but does not automatically debit the renter. You remain responsible for reviewing, waiving, reversing, collecting, reporting, and lawfully enforcing every fee.
• Upload communications, proof of delivery, bank and processor records, the signed lease, amendments, identification, move-in records, ledger, payment history, and other requested evidence in unaltered form within the deadline shown in the service agreement or request.
• Use reasonable, lawful measures to resolve arrears directly, including proposing documented payment arrangements where appropriate, accepting partial payment where legally and commercially reasonable, and pursuing proportionate out-of-court resolution before avoidable litigation.
• Do not waive, settle, amend, forgive, defer, assign, terminate, renew, or materially change the lease, rent, security, collection rights, or renter obligations without promptly recording the change and obtaining any approval required by the RentFlow agreement.
• Promptly report vacancy, abandonment, damage, safety issues, insolvency, disputes, legal notices, suspected fraud, conflicting occupancy information, or any fact that may affect eligibility, collection, recovery, or the accuracy of an earlier representation.
• Maintain the unit, licences, insurance, habitability, access, and landlord performance required by law and the lease. A renter’s lawful withholding, set-off, reduction, or defence resulting from a landlord breach is not converted into an Azyba settlement obligation.
• Cooperate with Azyba’s review, audit, recovery, and dispute-resolution efforts, preserve evidence, avoid duplicate recovery, and immediately remit any renter payment or third-party recovery attributable to an amount already settled by Azyba.
• Represent that the customer owns each submitted receivable, that it arose from a genuine enforceable lease, and that it has not been previously sold, assigned, pledged, discharged, settled, or made subject to an undisclosed lien or competing claim. Maintain the customer’s good standing and provide corporate, tax, ownership, and authority records reasonably requested by Azyba.

A settlement request must be submitted through the designated workflow, within the applicable deadline, and with all evidence required by the RentFlow service agreement. Submission does not create approval or immediate payment. Azyba may approve, partially approve, deny, suspend, audit, or return a request for missing or inconsistent information, subject to the agreement and mandatory law.

Azyba may reasonably verify information with the renter, financial institutions, payment processors, owners, managers, public records, and other relevant sources. Azyba may suspend review while information is incomplete, contradictory, altered, duplicated, or reasonably suspected to be fraudulent. A delay caused by the customer’s missing information, breach, or non-cooperation does not constitute a service-level failure by Azyba.

You must not obtain duplicate recovery or retain more than the amount properly due. To the extent permitted by law and the applicable agreement, amounts later collected from the renter or another source after an Azyba settlement must be remitted to Azyba; Azyba may apply set-off, repayment, assignment, recovery, or reimbursement rights. Material misrepresentation, fabricated evidence, collusion, intentional non-collection, concealment, or duplicate recovery may result in denial, repayment, suspension, termination, preservation of evidence, and referral to appropriate authorities.

Before commencing avoidable litigation against Azyba, the parties will first exchange a written account of the dispute and supporting records and attempt good-faith resolution through designated contacts. Where lawful and proportionate, the parties should consider negotiation or mediation. This process does not prevent either party from seeking urgent relief or exercising a right that cannot be waived.

• At the time of the missed payment and request, the RentFlow activation, subscription, lease, and required payout destination must be active, current, accurate, and in good standing. Optional renter recovery authorization is not a condition of RentFlow eligibility unless a later supplemental agreement expressly and lawfully states otherwise.
• The rent must have become legally due during the accepted service term. Rent already overdue, disputed, forgiven, deferred, uncollectible, or reasonably known to be at risk before activation is a pre-existing arrear and is not eligible unless the accepted RentFlow agreement expressly says otherwise.
• The requested face amount is reduced by every partial payment, credit, concession, lawful withholding, set-off, rebate, deposit application, recovery, or other amount attributable to the same rent.
• The request must be within the accepted coverage duration, monetary limits, waiting periods, reporting deadlines, and remaining service capacity. RentFlow requires a timely landlord request.
• There must be no fraud, collusion, material misrepresentation, intentional non-collection, duplicate recovery, undisclosed lease change, landlord default, defective notice, or unresolved information inconsistency.
• If approved, the purchase price or settlement amount is calculated under the accepted RentFlow agreement—including the disclosed receivable-purchase discount—and is released only after manual Azyba approval and required provider checks. Bank and payment-network timing can affect receipt.

Azyba supplies workflow tools; it does not select a renter, provide a legal opinion on criteria or a lease, certify a property, or act as a real-estate broker or property manager unless a separate written agreement expressly says so. Landlords, realtors, and managers are responsible for lawful criteria, decisions, notices, disclosures, accommodations, lease terms, and professional duties.

Visit availability and instant scheduling are coordination tools. Users must keep schedules current and communicate cancellations. Electronic-signature features record the information presented and the actions taken, but each signer is responsible for reviewing the document and confirming authority. Azyba does not guarantee that a user-supplied lease is complete, enforceable, or appropriate for a jurisdiction.

You retain ownership of information and materials you submit. You grant Azyba a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, process, and use that content only as reasonably necessary to operate, secure, support, verify, and improve the Services, administer agreements and transactions, comply with law, and exercise legal rights.

You represent that your content is accurate, that you have the right and lawful basis to provide it, and that you have given required notices or obtained required consent. Do not upload unnecessary sensitive information, malicious code, unlawful content, or material that violates another person’s rights. Personal information is handled under the Privacy Policy.

You consent to receive agreements, disclosures, invoices, receipts, payment and settlement-request updates, account alerts, security notices, and other records electronically at the contact information associated with your account. You must keep it current. Where required, we will provide records in a form that can be retained and printed.

You may unsubscribe from promotional communications, but not from messages necessary to operate an account, administer a transaction or service agreement, protect security, or meet legal duties. Electronic acceptance and signatures have the effect provided by applicable law.

Use the Services lawfully and responsibly. You must not:

• Commit or facilitate fraud, discrimination, harassment, unlawful collection, money laundering, sanctions evasion, or a violation of housing, tenancy, privacy, human-rights, payment, consumer, or professional law.
• Submit false, altered, duplicate, misleading, or unauthorized documents, settlement requests, leases, payments, listings, identities, or account information.
• Scrape, probe, reverse engineer, attack, overload, disrupt, or bypass security, rate, eligibility, payment, or access controls except where a non-waivable law expressly permits it.
• Access, disclose, sell, or use another person’s information without authority, or use renter information for a purpose unrelated to the rental workflow in which it was supplied.
• Infringe intellectual property, distribute malware, impersonate Azyba, or use the Services in a way that creates unreasonable risk for Azyba, users, providers, or the public.

You remain responsible for your property, business, lease, rental decisions, professional obligations, taxes, licences, records, calculations, notices, habitability, maintenance, accommodation, lawful collection and enforcement, and contracts with other users. Azyba does not become a landlord, tenant, employer, agent, fiduciary, broker, legal representative, or property manager merely by providing software.

You must independently confirm that your criteria, lease, fees, deposits, payment instructions, notices, and actions comply with the laws that apply to you. Obtain professional advice when needed.

Azyba and its licensors own the Services, including software, interfaces, designs, workflows, documentation, trademarks, models, text, graphics, and related intellectual property. Subject to these Terms, Azyba grants you a limited, revocable, non-exclusive, non-transferable right to use the Services for lawful personal or internal business purposes.

You may not copy, sell, sublicense, distribute, publicly display, modify, or commercially exploit the Services except as expressly permitted. If you provide feedback, you grant Azyba a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, without identifying you publicly without permission.

The Services may link to or interoperate with payment processors, banks, cloud platforms, listing services, electronic-signature tools, communications providers, or other third parties. Their services may require separate terms and may change, fail, or become unavailable.

Azyba is not responsible for a third party’s independent acts, decisions, security, accuracy, availability, or fees, except to the extent responsibility cannot lawfully be excluded. You are responsible for reviewing third-party terms before authorizing a connection.

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation. Maintenance, releases, payment networks, providers, internet failures, security incidents, legal restrictions, and events beyond reasonable control may affect availability. We may add, change, or discontinue features and will give reasonable notice before materially discontinuing a paid core feature where practical.

Beta, pilot, early-access, illustrative, or experimental features may be incomplete, contain errors, change without notice, have limited support, or be discontinued. Unless supplemental terms say otherwise, they have no service-level commitment and should not be relied on for critical decisions.

We may suspend or restrict an account or feature where reasonably necessary for security, suspected fraud, inaccurate information, nonpayment, excessive reversals, breach, sanctions, provider requirements, legal or regulatory obligations, insolvency, or material risk to Azyba or another person. Where reasonably possible and lawful, we will provide notice and an opportunity to address the issue.

You may stop using the Services and close or cancel your account subject to active transactions, retention duties, and supplemental terms. Termination does not cancel amounts already due, completed transactions, active RentFlow service agreements, settlement or recovery obligations, confidentiality, intellectual-property rights, dispute provisions, or terms intended to survive.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Azyba does not guarantee that every integration will remain available, data supplied by users or third parties will be accurate, a renter will pay, a visit or lease will occur, a settlement request will qualify, or using the Services will prevent loss. A specific accepted RentFlow service agreement may separately establish a defined settlement service level.

Information in the Services is general and is not legal, tax, accounting, investment, financial-planning, insurance, real-estate, or property-management advice. Obtain advice appropriate to your circumstances. Nothing here excludes a warranty, right, or remedy that cannot lawfully be excluded.

To the maximum extent permitted by law, Azyba and its affiliates, personnel, and service providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profit, opportunity, goodwill, data, rent, or business interruption arising from the Services. Except for a specific settlement obligation in an accepted RentFlow service agreement, Azyba’s aggregate liability arising from the Services will not exceed the fees you paid directly to Azyba for the affected Service during the 12 months before the event giving rise to the dispute.

These limits do not apply where prohibited, including to liability that cannot be excluded for intentional or gross fault, bodily or moral injury, infringement of non-waivable consumer rights, or another matter for which applicable law does not permit limitation. A separate RentFlow agreement may establish specific settlement obligations and limits.

To the extent permitted by law, a business or professional user will defend and indemnify Azyba and its affiliates and personnel against third-party claims, losses, penalties, and reasonable legal costs arising from that user’s breach, unlawful conduct, inaccurate information, content, property, lease, professional services, privacy violation, discrimination, unauthorized transaction, or fraud. This section does not apply to the extent a loss was caused by Azyba’s own fault or where indemnification is prohibited by consumer law.

Unless mandatory law or supplemental terms require otherwise, these Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The parties will first try in good faith to resolve a dispute after written notice.

Subject to mandatory consumer, small-claims, tenancy, privacy, or other jurisdictional rules, the courts located in the judicial district of Montréal, Quebec have jurisdiction. Nothing prevents a party from seeking urgent relief in a court with authority or from using a regulator, tribunal, ombudsman, or statutory complaint process available to it.

Where Quebec law requires a French version of a contract of adhesion or related document to be provided first, the French version must be made available before a user can expressly choose to be bound by an English version. No user will be charged for the French version. If the versions diverge, the rights available under applicable language law continue to apply.

Lorsqu’une version française doit être remise au préalable en vertu de la loi québécoise, elle doit être accessible avant que l’utilisateur puisse exprimer sa volonté d’être lié par la version anglaise. Aucuns frais ne seront exigés pour la version française.

We may update these Terms for legal, product, provider, security, or business changes. We will post the updated date and provide reasonable additional notice of material changes. Changes do not retroactively alter a completed transaction or issued RentFlow agreement unless required by law or agreed by the parties.

These Terms, the Privacy Policy, and accepted supplemental terms are the agreement for the Services. If a provision is unenforceable, it will be modified only as necessary and the remainder continues. Failure to enforce is not a waiver. You may not assign your agreement without consent; Azyba may assign it to an affiliate, successor, or purchaser subject to law. The parties are independent contractors. Headings are for convenience.

Questions or legal notices may be sent to Azyba at support@azyba.com or through the contact page. Please identify the account, product, and nature of the notice. Azyba will provide its applicable legal entity name and business address in the checkout, order form, or product-specific agreement as required.